terms & conditions

Terms & Conditions


Dates are subject to availability. You will receive a booking receipt with any of the 2 dates you have specified. To secure your booking we will require a 50% deposit (you need to email us proof of payment to info@crystalroselodge.co.za), the balance will be payable on arrival. Please arrive 15min prior to appointment. We kindly request punctuality. Late Arrival will result in a reduction in treatment time whilst the full treatment fee will apply. Please bring your bathing costume. Crystal Rose Lodge & Spa will not be held responsible for any theft, damage, loss or misfortune that may occur. Please consult your therapist if you have any of the following conditions: On any Medication, High blood pressure/Low Blood Pressure, Any heart condition, Recent surgery, Sinusitis, Sunburn, Pregnancy, Epilepsy, Diabetes, Eczema or Psoriasis, Muscle or joint injuries, Any Allergies.
Please note NO alcohol will be allowed to be brought on the Crystal Rose Lodge & Spa's premises, we have a cash bar where items may be purchased, should you have special request please let us know in advance


RESCHEDULING AND CANCELLATION


Should you wish to reschedule or cancel you reservation you will need to give us 48hrs (2 days) notice before you scheduled appointment, cancellation/rescheduling not be made in time will result in the full treatment fee/ voucher being redeemed, Please note that no refunds will be issued.
30 (thirty) days or longer before the reservation date: a cancellation charge equivalent to 15% (fifteen percent) of the invoiced amount;
14 days' cancellation 50% (fifty percent) cancellation charge equivalent of the invoiced amount.
7 (seven) days before the reservation date: a cancellation charge equivalent to 75% (seventy-five percent) of the invoiced amount.
48 hours and same day cancellation fee a cancellation charge equivalent to 100% (one hundred percent) of the invoiced amount.


REFUND AND RETURN POLICY

Once a voucher has been purchased, no refund will be issued

INDEMNITY


Due to the nature of Crystal Rose Lodge & Spa's business, services, products, terrain and facilities, Crystal Rose Lodge & Spa's, their employees, shareholders, consulting staff, agents, representatives or contractors (including those providing transport to and from the Crystal Rose Lodge & Spa's premises) (collectively, "staff") shall not be liable for any cost, expense, loss, damage, accident, delay or inconvenience suffered by you as client, arising from the provision of the services or the supply of the products by Crystal Rose Lodge & Spa or its staff. this shall however not apply to liability that may attach to Crystal Rose Lodge & Spa for gross negligence or for your death or personal injury, caused by an act or omission of Crystal Rose Lodge & Spa or its staff, unless you failed to notify crystal rose lodge & spa of any medical condition that you have been or are suffering from, medical treatment that you were or are undergoing or medication that you were or are receiving, prior to receiving the services or purchasing the products. Subject to the above, all medical assistance or evacuation will be at your own cost. You shall carry the risk of theft, destruction, damage or loss of and to all goods and equipment that you bring onto Crystal Rose Lodge & Spa's premises.